[#article-topic-1]Reset a User’s Password[#article-topic-1]
As an administrator, you can reset a user’s software (web portal) password and/or their voice portal passcode within the user’s profile in the admin portal.
- From the group dashboard, you can search and select a user under Users.
![portal dashboard, users](https://assets.website-files.com/61aac8004f0061d521970a41/61c2349906bee60787925d27_AdqrP75nVdcDCHgu32Xz7hpDMoa6Wc5G116oOQ8ioeFJq2AtMrHdjagJp3KawF3zsW8B5gbpyo22iDj8h8OBlRGiwWtTrH0a38ejtfX-_y8MG47j4I93lagd3trGJ_IBf1PiZ_fK.png)
- Select the user you would like to modify. The user’s settings appear.
- Scroll down to the Password section of the user’s profile.
- To reset the user’s Software Password for web portal access, select the Lock icon.
![user settings password](https://assets.website-files.com/61aac8004f0061d521970a41/61c2349ac0c573a7da31a1cb_VTpw9A1CnxvMdEebOdHQJ0TrHhei9vHsjxgTPueJO3P1nN38SWQ0Db_XyZwPNHlNpg1qpTHflpp3SB2IBGfFc7twu4Pp8lPCpIlUKnfShl0Ea5nbY7DtaaVqueEkvCj6ZE5aQgW9.png)
- Enter the new password and confirm by re-entering the new password.
- Select Save.
![edit password](https://assets.website-files.com/61aac8004f0061d521970a41/61c23499c8fc404d7520d367_-eHBLt-byhDWyzduNquesuyMMBrb1Efc-jSQLk07nHDPoKIRs6jk90L9DL3SHrn_T1ymF_EdaaGyVjx0oDVDNlGnY-7iMBoCAZcF-mtkgaZlph5uhmoIrVcQhuY1Jp_q3N3voij8.png)
- To reset a user’s Portal Passcode for the user’s voicemail portal, select the Settings icon.
![portal passcode](https://assets.website-files.com/61aac8004f0061d521970a41/61c2349914f751d54ae590ec_Wxx8VxDFEr5C94WuQy3K75NTtTEJ5zWZldseUmdfv2MrrTPoW_sSlgl7cbMn3LP4a9FkTxEuSSEjstB9ZL39wuFfBZoqgHteOTWsYtrzAw-gSzDD5Wu-etbkXpFDnezfAvoKfsMD.png)
- Enter the new password and confirm by re-entering the new password.
- Select Save.
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