[#article-topic-1]Reset a User’s Password[#article-topic-1]

As an administrator, you can reset a user’s software (web portal) password and/or their voice portal passcode within the user’s profile in the admin portal.

1. From the group dashboard, you can search and select a user under Users.

2. Select the user you would like to modify. The user’s settings appear.
3. Scroll down to the Password section of the user’s profile.
4. To reset the user’s Software Password for web portal access, select the Lock icon.

• Enter the new password and confirm by re-entering the new password.
• Select Save.

5. To reset a user’s Portal Passcode for the user’s voicemail portal, select the Settings icon. 

• Enter the new password and confirm by re-entering the new password.
• Select Save.