[#article-topic-1]Call Recording[#article-topic-1]

The Call Recording feature provides a hosted mechanism to record the calls placed and received  for replay and archival. It is a hybrid feature, where the third-party, Dubber, stores and manages the recorded calls.

Feature Prerequisites

• The Call Recording feature must be ordered by the service provider at each site where it is required and requires an agreement with Dubber.
• Once ordered by your service provider, administrators can entitle the end users with the Call Recording feature.
• The Call Recording user feature is managed on a per-user basis. 
  

Call Recording Entitlement for Users

Administrators can enable end users with the Call Recording feature. To do so, follow these steps:

1. From the group dashboard, select Users in the left-hand navigation. Here you will see a list of users assigned to this group/location.

2. Select the user you would like to modify.
3. Then select User Service Settings from the left-hand navigation under Management.
4. From here, select Call Recording.

5. Select the Settings icon in the upper, right-hand corner, and the Edit User Call Recording window appears.

6. Under Recording Option, choose when you would like calls to be recorded:
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   • Always
   • Never
   • On Demand
   • Always with Pause/Resume
   • On Demand with User Initiated Start
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7. Choose the Pause Resume Notification:
   
   • None
   • Beep
   • Play Announcement - When enabled, the following notifications will play: Paused - "Your call recording has been paused successfully." Resumed -"Your call recording service has been resumed successfully."
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8. Check the boxes next to these options to enable the following features:
   
   • Enable Call Recording Announcement - Note: Call recording is governed by both Federal and State Laws. Consult with legal counsel for your State's requirements on playing announcements.
   • Enable Record Call Repeat Warning Tone - if this option is selected, choose the number of seconds that the tone will repeat from the drop-down menu.
   • Enable Voice Mail Recording
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9. Select Save to save your changes and complete the Call Recording enablement for the user.
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