[#article-topic-1]Introduction[#article-topic-1]
Call Recording allows the user to audiotape incoming and outgoing telephone calls for use in training, marketing, and other analyses.
[#article-topic-2]Call Recording[#article-topic-2]
- From the user dashboard, locate and click on User Service Settings.
![portal dashboard](https://assets.website-files.com/61aac8004f0061d521970a41/61d606febeac885917a4bf8e_dWfCX0RHYGD8j4v_UuLUy7muD8syxe3fKSSvZlCtOlax18PrEyKgJjP5hUp-gIUVGdiB2jXCewaxgWsSPEP9KTeCps9h7YO5FV2XP8y-CmSgZYHMlI-4lJd4EThLq2-hnprCaUyk.png)
- The Services page will appear.
- Locate and click on Call Recording. This will give you access to the Call Recording configuration page.
![call recording](https://assets.website-files.com/61aac8004f0061d521970a41/61d60e3007e72554209c8bab_YA9U-3dSf8OaX5adNvSeWs1TZsGCbhOU_L5avLdBGJumb6jdobYRP6lX5ksVYWZj1M8DEbpxJ6P0iFUXdqxH_fnUOwlfivcdpKiySototzoEMbc0ZlLtIR9rNON48CD_EayMGdLM.png)
To Configure Call Recording:
- Click on the Settings icon within the Call Recording table to configure this feature.
- Select how you wish to record from the drop-down menu. These options include. Always, Never, On-Demand, Always with Pause and Resume, or On Demand with User-initiated Start.
- Next, select the Pause Resume Notification from the corresponding drop-down menu. Choose to Enable Call Recording Announcement and Record Call Repeat Warning Tone by checking the respective checkboxes.
- Then, from the drop-down menu, select the number of seconds you wish to repeat the warning tone.
![edit user call recording](https://assets.website-files.com/61aac8004f0061d521970a41/61d60e3085d01a07b6d1e8e8_CPYj2Wt0zCZ0gjKOC6J5Qexo2BpMdaultBhMLGJengNmA3P8iVcH6DagWAT58JsaJ9yqyXX8F81OI9wQ_DmJ1-jAwz2t9HgA3s1F5dR8LIqKXxVBACoq9bT0Z7q-RCL9IfC8cg0Q.png)
- You can enable Voicemail Recording by checking the enable checkbox.
- When complete, click on the Save button.
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