Service Features - Call Recording


Call Recording allows the user to audiotape incoming and outgoing telephone calls for use in training, marketing, and other analyses.

[#article-topic-2]Call Recording[#article-topic-2]

  1. From the user dashboard, locate and click on User Service Settings.
portal dashboard
  1. The Services page will appear. 
  2. Locate and click on Call Recording. This will give you access to the Call Recording configuration page.
call recording

To Configure Call Recording:

  1. Click on the Settings icon within the Call Recording table to configure this feature.
  2. Select how you wish to record from the drop-down menu. These options include. Always, Never, On-Demand, Always with Pause and Resume, or On Demand with User-initiated Start.
  3. Next, select the Pause Resume Notification from the corresponding drop-down menu. Choose to Enable Call Recording Announcement and Record Call Repeat Warning Tone by checking the respective checkboxes.
  4. Then, from the drop-down menu, select the number of seconds you wish to repeat the warning tone.
edit user call recording
  1. You can enable Voicemail Recording by checking the enable checkbox.
  2. When complete, click on the Save button.
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