Reports - User Call Reports

[#article-topic-1]User Call Reports[#article-topic-1]

The admin portal provides a variety of reports for group services as well as for individual users. The User Call Report offers a view of selectable users call details. The main dashboard offers the following: 

Call Record Types Types:

  • Today
  • Yesterday
  • Last 7 days
  • Last 30 days

The following call types are available for each report above:

  • Total Calls
  • Placed Calls
  • Received Calls
  • Placed Answered Calls
  • Placed Missed Calls
  • Received Answered Calls
  • Received Missed Calls 

[#article-topic-2]Generate / View / Download User Call Reports[#article-topic-2]

To generate, view, and/or export/download a user call report, follow these steps:

  1. From the group dashboard, in the left-hand menu, select User Call Report under Call Reports.
  2. Select the search icon next to users to run the report. Once your users have been selected, click Save.
select users
  1. Each graph has a link to the raw detailed data by clicking on the title of the graph (i.e. Today, Yesterday, etc.)
user call report dashboard
  1. Select the header of each panel to see a side-by-side view of the selected users. The following is displayed:
  • Total calls
  • Placed calls
  • Received calls
  1. Select the Raw Data tab to view the following details:
  • Last name
  • First name
  • Inbound calls
  • Inbound time
  • Outbound calls
  • Outbound time
  • Total calls
  • Total time
  1. To export/download the report, select the Download icon.
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