[#article-topic-1]Introduction[#article-topic-1]
Call forwarding is a phone management feature that redirects incoming calls to an alternate number. It is commonly used to forward calls from an office phone to a user’s cell or home phone, or a colleague’s number.
Call Forwarding Busy forwards calls when you are busy at the destination of choice.
[#article-topic-2]Call Forwarding Busy[#article-topic-2]
To forward all incoming calls to another number:
- From the main dashboard, locate the Calling Features panel. Find Call Forwarding Busy and click on the toggle button, the Call Forwarding Busy window will appear.
![portal dashboard](https://assets.website-files.com/61aac8004f0061d521970a41/61d469f927d961f5b2186bae_Pe3_5ZuwWs87na1TnYpA-pcWNAmDrsUUqXSF8NyLE4SdB_MrDC9m2qSLUAZB0b4MyD-l04jmqImMKUdic0Xikwv5tTxe6R2yuJarEJqUUQ7TBqxbeOSENW6GAU1i_3ATkGVrBZnQ.png)
- In the General Settings section, check the Is Active checkbox to activate this feature.
![dit call forwarding busy](https://assets.website-files.com/61aac8004f0061d521970a41/61d47c50d87ba6efcd761874_ZwMaVHpBwDSkm7QLuxN0STDCRBuFE1KYqHVEhtx22AwRp59okVQMo4uD1W05zegw1KMb25FE1-v_J088HGcKgtlE7Otp_YrCta4pq0PnoSPdIGsOYgwx2Ee87CxqEfdPOR9IM5kL.png)
- Enter a valid 10-digit phone number or extension that the incoming calls will be forwarded to.
- Click Save.
To disable Call Forwarding Busy, click on the toggle button again. This will deactivate this feature and incoming calls will return to normal.
back to top button