Group Services - Call Pickup

[#article-topic-1]Call Pickup[#article-topic-1]

The Call Pickup service enables a user to answer any ringing line within their assigned Call Pickup group location. Administrators can assign users to create a Call Pickup group. In this guide, we’ll review how to create a new Call Pickup group and edit an existing Call Pickup group.

[#article-topic-2]Create/Modify a Call Pickup Group[#article-topic-2]

Administrators can set up and modify Call Pickup groups within the admin portal. To view and modify a Call Pickup group, follow these steps:

  1. From the group dashboard, select Call Pickup under Group Services.

portal dashboard
  1. To add a Call Pickup group, select the Plus icon.
  2. To modify an existing group, click on the group name.
  3. Here you can modify the Call Pickup name and add/remove users to the Call Pickup group.

  1. Save your changes.
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