[#article-topic-1]Call Park[#article-topic-1]
Call Park is a feature that internally transfers calls through a defined group of phone lines and users. This is similar to placing a call on hold, except that a parked call can be retrieved from any phone within the Call Park group. Parking a call also opens the original line to receive calls again.
For example, a team of administrative assistants handling calls for multiple executives could be a Call Park group. That way, when they answer calls for an executive, the call can be parked until the executive is ready to answer, without taking up the main office phone line.
In this guide, we’ll review how to create/modify a Call Park group and how to configure the overall Call Park feature settings.
[#article-topic-2]Create/Modify a Call Park Group[#article-topic-2]
Administrators can set up and modify Call Park groups within the admin portal by following these steps:
1. From the group dashboard, select Call Park under Group Services.
2. To add a Call Park group, select the Plus icon.
3. To modify an existing group, click on the group name.
[#article-topic-3]Configure Call Park Settings[#article-topic-3]
To modify the overall Call Park settings/attributes, follow these steps:
1. Select the Settings icon.
2. Modify the following settings, if applicable:
○ Alternate Recall User - If a parked call is not picked up in the set time (Recall Timer), the call will be forwarded to the selected Hunt Group. The call will then follow the Hunt Group routing and not be reverted.
○ Recall To - This is the destination of the user or group the call is directed to if the call is not picked up. Options include:
■ Parking User Only - If a parked call is not picked up, it is reverted to the person that parked the call after the Recall Timer has lapsed.
■ Parking User Then Alternate User - If a parked call is not picked up, it is reverted to the person that parked the call after the Recall Timer has lapsed based on the configured recall time. If the parking user does not pick up the reverted call in the set time (Alternate User Recall Timer), the call will be forwarded to the selected Alternate Recall User. The call will then follow the Hunt Group routing and not be reverted.
■ Alternate User Only - If a parked call is not picked up in the set time (Recall Timer), the call will be forwarded to the selected Alternate Recall User. The call will then follow the Hunt Group routing and not be reverted.
○ Display Timer
○ Destination Announcement
○ Recall Ring Pattern - Assign a unique ring pattern to distinguish Call Parks.
○ Recall Timer - Enter the amount of seconds that the call is parked before it’s recalled.
This setting applies to both Call Park and Call Park groups.
○ Alternate User Recall Timer - Enter the amount of seconds that the call is parked with the alternate user assigned after the parked user has been alerted.
3. Select Save to save your changes.
